Privacy Policy

World Of Weld Supply Pte Ltd ("World Of Weld Supply", "Company", "we", "our", or "us") respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 ("PDPA") of Singapore and other applicable data protection laws.

This Privacy Policy explains how we collect, use, disclose, process, store, and safeguard your personal data when you access our website, create a customer account, request quotations, purchase products, communicate with our sales team, or interact with our online platforms.

By accessing or using this website, submitting your information, or purchasing from us, you consent to the collection, use, and disclosure of your personal data as described in this Privacy Policy.

1. Collection of Personal Data

We may collect personal data directly from you when you:

• Create or manage a customer account
• Submit a product enquiry or quotation request
• Place an order through our website or sales team
• Request delivery, collection, or after-sales support
• Contact us by phone, email, website form, WhatsApp, or social media
• Subscribe to newsletters, promotions, or product updates
• Participate in surveys, campaigns, or customer feedback activities
• Browse, access, or interact with our website

The personal data we may collect includes:

• Full name
• Company name
• Business registration details, where applicable
• Email address
• Mobile, office, or contact telephone number
• Billing address
• Shipping or delivery address
• Payment and transaction details
• Order history and quotation records
• Product preferences, enquiry details, and purchase requirements
• Communication records with our sales or support team
• Technical information such as IP address, browser type, device type, and website usage data

2. Purpose of Collection and Use

We collect, use, and process personal data for purposes including:

• Processing orders, payments, invoices, and receipts
• Preparing quotations and responding to product enquiries
• Managing customer accounts and purchase records
• Providing technical support, warranty assistance, and after-sales service
• Coordinating delivery, logistics, collection, and inventory fulfilment
• Communicating order status, payment updates, delivery notices, and service messages
• Improving website functionality, customer experience, products, and services
• Conducting internal business analysis, reporting, and operational management
• Sending promotional materials, product announcements, special offers, and industry updates
• Preventing fraud, unauthorised access, misuse of our systems, or illegal activities
• Complying with legal, regulatory, tax, accounting, and contractual obligations

3. Disclosure of Personal Data

We do not sell your personal data. However, we may disclose your personal data where necessary for business, operational, legal, or service-related purposes.

We may disclose your personal data to:

• Payment gateway and financial service providers
• Courier, freight, logistics, and delivery service providers
• IT service providers, cloud hosting providers, cybersecurity vendors, and website maintenance providers
• Marketing, analytics, customer communication, and advertising service providers
• Suppliers, manufacturers, or authorised distributors where necessary for product fulfilment or support
• Professional advisors, auditors, insurers, accountants, and legal consultants
• Government authorities, regulators, law enforcement agencies, or courts where required by law

We require third-party service providers to handle personal data with appropriate confidentiality, security, and data protection standards.

4. Customer Accounts

Customers who register for an account may store shipping information, billing details, order history, quotation records, and saved preferences for easier checkout and account management.

You are responsible for maintaining the confidentiality of your account username, password, and login credentials. Please notify us immediately if you believe your account has been accessed without authorisation.

5. Product Information, Pricing, and Quotations

Product information, technical specifications, pricing, availability, images, and descriptions displayed on this website are provided for general reference and may be updated without prior notice.

Quotation requests submitted through the website, email, phone, or other communication channels do not constitute a confirmed order or legally binding agreement until accepted and confirmed by World Of Weld Supply Pte Ltd.

6. Data Protection and Security

We implement reasonable administrative, technical, and physical safeguards to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, disposal, or similar risks.

Security measures may include access controls, secure hosting infrastructure, encrypted connections, firewall protection, password protection, internal access restrictions, and staff data-handling procedures.

While we take reasonable steps to protect personal data, no method of internet transmission, electronic storage, or online platform can be guaranteed to be completely secure.

7. Retention of Personal Data

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required for legal, accounting, regulatory, tax, operational, or business purposes.

When personal data is no longer required, we will take reasonable steps to securely delete, destroy, anonymise, or restrict access to such information.

8. Accuracy of Personal Data

We rely on customers to provide accurate, complete, and updated personal data. Please inform us promptly if your personal data changes or if you believe that any information we hold about you is inaccurate or incomplete.

9. Cookies and Website Technologies

Our website uses cookies and similar technologies to improve browsing experience, maintain shopping cart functionality, support account login sessions, improve website performance, and analyse visitor activity.

Cookies may collect information such as browser type, IP address, visited pages, session duration, cart activity, device information, and user preferences.

You may disable cookies through your browser settings. However, certain website features such as account login, shopping cart, checkout, and saved preferences may not function properly if cookies are disabled.

10. List of Cookies We May Collect

The table below lists common cookies that may be used by our Magento website and what information they store.

Cookie Name	Cookie Description
FORM_KEY	Stores a randomly generated key used to help prevent forged requests.
PHPSESSID	Stores your session ID on the server.
GUEST-VIEW	Allows guest customers to view and manage order-related information.
PERSISTENT_SHOPPING_CART	Stores a link to shopping cart and browsing information if enabled by the customer.
STF	Stores information about products shared or emailed to another person.
STORE	Stores the selected store view, language, or website preference.
USER_ALLOWED_SAVE_COOKIE	Indicates whether the customer has allowed the website to use cookies.
MAGE-CACHE-SESSID	Supports browser caching to improve website loading speed.
MAGE-CACHE-STORAGE	Stores cached website content to improve browsing performance.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION	Supports cache updates when website content changes.
MAGE-CACHE-TIMEOUT	Determines how long cached content remains valid.
SECTION-DATA-IDS	Stores customer section data used for cart, checkout, and account functions.
PRIVATE_CONTENT_VERSION	Supports personalised customer content and private website sections.
X-MAGENTO-VARY	Helps the server provide the correct cached version of website content.
MAGE-TRANSLATION-FILE-VERSION	Supports translation file versioning for website language functions.
MAGE-TRANSLATION-STORAGE	Stores translated website content for language display purposes.

11. Marketing and Promotional Communications

We may send promotional emails, product announcements, new arrival updates, technical resources, industry updates, special offers, or marketing materials relating to our products and services.

You may opt out of receiving marketing communications at any time by contacting us directly or following the unsubscribe instructions included in our communications.

Please note that even if you opt out of marketing communications, we may still send service-related messages such as order confirmations, invoice updates, delivery notices, quotation replies, and account notifications.

12. Access and Correction Requests

Under the Singapore Personal Data Protection Act 2012, individuals may request access to personal data held by us or request correction of inaccurate personal data, subject to applicable legal limitations and verification procedures.

Requests may be submitted using the contact information below. We may require proof of identity before processing any access or correction request.

Where permitted by law, we may charge a reasonable administrative fee for handling an access request.

13. Withdrawal of Consent

You may withdraw your consent for the collection, use, or disclosure of your personal data by contacting us in writing.

Please note that withdrawal of consent may affect our ability to provide products, process orders, manage your account, respond to enquiries, or deliver services to you.

14. Third-Party Websites

Our website may contain links to third-party websites, supplier websites, manufacturer websites, payment providers, logistics providers, or social media platforms.

We are not responsible for the privacy practices, security measures, accuracy, or content of external third-party websites.

Users are encouraged to review the privacy policies of third-party websites before providing personal data to them.

15. International Data Transfers

Where necessary for operational, technical, hosting, payment, logistics, analytics, or customer service purposes, personal data may be transferred, stored, or processed outside Singapore by authorised service providers.

We will take reasonable steps to ensure that transferred personal data receives a standard of protection comparable to the protection required under Singapore data protection laws.

16. Business Transfers

In the event of a merger, acquisition, restructuring, sale of business assets, or transfer of business operations, personal data may be transferred as part of the relevant transaction, subject to applicable legal requirements.

17. Changes to This Privacy Policy

World Of Weld Supply reserves the right to update, revise, or modify this Privacy Policy from time to time to reflect changes in our business practices, website functions, legal requirements, or operational needs.

Updated versions will be published on this page and will take effect immediately upon posting, unless otherwise stated.

18. Contact Information

For questions, requests, withdrawal of consent, access requests, correction requests, or concerns relating to this Privacy Policy or the handling of your personal data, please contact:

World Of Weld Supply Pte Ltd
1 Soon Lee Street #01-22 Pioneer Centre
Singapore 627605
Phone: +65 86834321
Email: marketing@weldoctor.com